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Shipping Policy

RECEIPT OF THE ORDER

zivafashiondesigners.com makes national shipments (peninsula) within 24/48 working hours through the company MRW and international shipments within 3/10 working days.

Shipping costs include handling and packaging costs, as well as shipping costs.

Spain

  • We offer free shipping throughout Spain

Other Countries

  • The cost for shipping outside of Spain will be € 15,- for orders less than € 300,-
  • From € 300,- the shipping will be free outside of Spain.
  • If the cart includes a discounted item, the shipping will always be € 15,-

You can receive your order at the address that is most convenient for you (home, work …, but never by post office box).
If you want to pick up the order in the Store (Avda. De la Libertad, 18 Jávea- Alicante) contact us:

Tel: 965641437

E-mail: javea@zivafashion.net

COUNTRIES WHERE TO RECEIVE SHIPPING

Currently our online store operates throughout the Spanish peninsula, the Netherlands, France, Italy, the United Kingdom, Luxembourg, Belgium, Switzerland and Germany.

No orders are made to Ceuta, Melilla, the Canary Islands and the Balearic Islands.

RECEIPT OF YOUR ORDER

Orders will be delivered to your shipping address within 24-48 hours (peninsula) and 3-10 days (international), with deliveries from Monday to Friday. On national or local holidays, long weekends, Christmas or other special dates, the delivery date may be slightly longer than the indicated term, for logistical reasons.

PROCESSES THAT WE FOLLOW BEFORE THE DELIVERY OF YOUR ORDER

When you place the order, we will send you a purchase confirmation email, another when your order is in process and we will also confirm when your order leaves our facilities.

EXCHANGE OR RETURN OF ORDERS

Our policy, complying with current regulations, allows the customer to return or exchange either total or partial without damage or error in the product within 7 days from receipt of the goods by the customer.

Este tiene que ser devuelto en las mismas condiciones que llegó y no haber sido utilizado. Así como devolverse en el embalaje original y no retirar la etiqueta original de la prenda.

This has to be returned in the same condition as it arrived and has not been used. As well as returning in the original packaging and not removing the original label of the garment.

In case of breakage or deterioration of the product, it will be necessary to provide images that demonstrate its tare weight to carry out the corresponding change or payment of the same.

In case of problems with the packaging, you must notify the courier company at the time of receipt of the order.
To proceed with your return, you must notify us by email to email. javea@zivafashion.net with your collection information and we will send a courier from MRW that will proceed to withdraw your order with an additional cost of € 6 shipping. (Spain)

The refund of the value of the merchandise will be made once we check in our store the good condition of the merchandise (including the original packaging). The refund of the amount will be made in the same way that I make the payment. In case you have charged postage one way, this amount will not be paid in case of return.

If you return an item that was on sale, € 6 will be charged for return shipping. (Spain)

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