1.- IDENTIFICATION OF THE PARTIES.
On the one hand, “Ziva Fashion Designers SL”, hereinafter Ziva Fashion Designers, whose other identifying data appear in the Legal Notice, and on the other hand, the User who hires the products offered through the Website.
2.- ACCEPTANCE AND MODIFICATION.
The User declares that he has legal capacity to contract and accepts full and unreserved adherence to the General Contracting Conditions, hereinafter CGC, in the version published at the time of contracting.
3.- AVAILABILITY OF THE PRODUCTS.
In the event of a specific unavailability of a product, the User will be informed by email of this point and the new indicative delivery period.
4.- PAYMENT METHODS.
– Credit Card (Visa and MasterCard).
– Wire transfer.
5.- SAFETY AND PROTECTION FOR BUYERS
At zivafashiondesigners.com we comply with the SLL protocols, which is used in payment gateways by the 3DSecure system, redirecting the data to secure servers without the merchant being able to access or store them
3D Secure is the new form of payment developed by Visa and Mastercard that makes it possible to make secure purchases on the Internet and authenticates the buyer as the legitimate owner of the card they are using.
From now on you can only buy by entering a secret key that you will receive on your mobile phone, which will authorize the purchase you are making at that precise moment. If you do not enter that password, you will not be able to complete the purchase with the card.
In this way, fraud on the network is impossible and guarantees total security in transactions through virtual POS.
6.- SHIPPING POLICY.
zivafashiondesigners.com makes national shipments (peninsula) within 24/48 working hours through the company MRW, as well as international shipments within 3/10 business days.
Shipping costs include handling and packaging costs, as well as shipping costs.
When you place the order, we will send you a purchase confirmation email, another when your order is in process and we will also confirm you when your order leaves our facilities.
6.1.- Shipping areas
Currently our online store operates throughout the Spanish peninsula, Holland, France, Italy, United Kingdom, Luxembourg, Belgium, Switzerland and Germany.
No orders are made to Ceuta, Melilla, the Canary Islands and the Balearic Islands.
6.2.- Shipping times
Orders will be delivered to your shipping address within 24-48 hours (peninsula) and 3-10 days (international), with deliveries from Monday to Friday. On national or local holidays, long weekends, Christmas or other special dates, the delivery date may be slightly longer than the indicated deadline, for logistical reasons.
6.3.- Shipping costs in Spain
Free shipping to all of Spain
6.4.- Shipping costs outside of Spain
The cost for shipping outside of Spain will be € 15, – for orders under € 300, –
From € 300, – shipping will be free outside of spain
If the cart includes a discounted item, the postage will always be € 15, –
You can receive your order at the address that suits you best (home, work …, but never at a PO box).
If you want to pick up the order in the Store (Avda. De la Libertad, 18 Jávea- Alicante), please contact us:
7.- PROCEDURE, RIGHTS OF CANCELLATION AND WITHDRAWAL, AND LEGAL GUARANTEE.
To exercise the rights of cancellation, withdrawal and use of the guarantee, the User must contact Ziva Fashion Designers through 965 641 437 or email@example.com.
7.2.- Right of Cancellation and Withdrawal.
Our policy, complying with current regulations, allows the customer to return or exchange either total or partial without damage or error in the product during a period of 7 days from the receipt of the merchandise by the customer.
This has to be returned in the same condition that it arrived and has not been used. As well as being returned in the original packaging and not removing the original label of the garment.
In case of breakage or deterioration of the product, it will be necessary to provide images that demonstrate its tare to make the corresponding change or payment of the same.
In case of problems with the packaging, you must notify the courier company at the time of receipt of the order.
To proceed with your return, you must notify us by email to the email. firstname.lastname@example.org with your collection data and we will send a messenger from MRW who will proceed to withdraw your order with an additional cost of € 6 shipping costs. (Spain)
The refund of the value of the merchandise will be made once we check the good condition of the same in our store (including the original packaging). The refund of the amount will be made in the same way that I made the payment. In case of having charged one way freight, this amount
It will not be paid in case of return.
If an item is returned that was on sale, € 6, – will be charged for return shipping. (Spain)
7.3.- Legal Guarantee.
The User has a two-year warranty period from the delivery of the product. Deficiencies caused by negligence, blows, use or improper manipulations by the User are not included in this guarantee. Unless proven otherwise, it will be presumed that the lack of conformity manifested in the six months after delivery of the product already existed when the thing was delivered.
To exercise the product warranty, contact Ziva Fashion Designer through the email email@example.com